Refund Policy

Cancellation, Product Returns and Refunds

Cancellation

Cancellation of orders that are ready for delivery or are already in production will result in the loss of the deposit paid (normally 30-50%).

Returns / Change of Mind

At Our discretion, returns will only be accepted within 7 days of dispatch and the product must be unopened, unused, and undamaged. A 20% restocking fee will apply plus associated shipping charges with the return.

Any Non Stock items, Special orders, Made to order, Mattress & Bases and clearance items are not eligible for return or change of mind.

Refunds

A Refund or store credit is available subject to the above criteria being met. All refunds must be processed by the same method that the original payment was made by. Allow upto 7 days for refunds to be processed.

For all Cancellations, Returns and Refunds please contact us by completing the online contact form on our Contact Us page here and include your invoice or order number.

Clearance, Ex-Display, End of Line, Limited Editions, Special Offers

Any offer is only valid while stocks last.

Any offer is not available in conjunction with any other special, discount, promotional offer unless otherwise stated.

No Returns, Exchanges or Refunds on Clearance, Ex-Display, End of Line, Limited Editions or Special Offer items unless required by law.

By placing an order you have checked that the product and its condition, if not brand new, are suitable for your needs as we don’t offer refund or exchange in case you just simply changed your mind.

Please be aware that if an item is sold off the floor or is discounted more than 30%, it is sold “as is”. Please check all goods carefully to ensure you are happy with the state they are in, if not brand new, at purchase time. All ex-display or discounted stock is sold without any warranty.