Terms & Conditions

By using this website, you agree to the Terms and Conditions as set out below:

General usage of this website

Any information contained on this site was correct at the time of publishing. Whilst every effort is made to keep that information up to date, errors do occur, for which we will not be held liable. All prices quoted are in Australian Dollars and include GST. Any Savings quoted are based on our recommended retail prices. Colour samples should only be used as an indication of the actual colour as the way screens are calibrated (brightness, contrast) vary significantly between devices. All Information, Logos, Pictures, and designs are the property of Sydney Furniture Factory and are protected by Copyright. Content may not be reproduced, published or modified unless with written permission from Sydney Furniture Factory. Dimensions are indicative only. Furniture is handmade, and as such, dimensions can vary slightly. Always allow extra space around the furniture. Unless otherwise stated, any accessories pictured are not included.

Ordering

All goods are to be paid in full prior to pick up or delivery. Upon completing an online order, you will receive an email with an order number and an order summary. A staff member will process your order within 24 hours and confirm the details in that order. Lead times quoted are our best estimate based on the average time taken by previous orders. Occasionally, unforeseen delays occur as a result of raw materials being on backorder. We will take all reasonable steps to make you aware of any such delay upon us being made aware of such a delay. Payments can be made online by PayPal, Visa, or MasterCard, or Electronic Bank Transfer (Internet Banking). Any balances outstanding must be paid prior to delivery by Visa or MasterCard or Electronic Bank Transfer. Note: All transfers must be cleared prior to the order being picked up or delivered. Orders ready for pickup or delivery will be stored for free for up to 14 days from the date we contact you, after which storage fees apply at the rate of $10 per seat per week. Storage fees will be debited against the deposit paid. If the deposit reaches nil or negative, we reserve the right to re-sell your order. You have checked that the product is suitable for your needs, as we do not exchange. Availability or In Stock indicates our current stock of that product in our warehouse. Stock is allocated on a first come first served basis. Sometimes physical stock may vary from available stock online, in case of no physical stock; Instant Furniture Outlet may refund your full deposit.

Delivery

If the premises does not have access to a lift and the delivery location is upstairs, the delivery driver may decline to carry the goods up all the way and the customer will be expected to organize this or will need to pay additional charge. The Customer is responsible for ensuring that sufficient access and space to complete the delivery will be available. This includes ensuring your doorways are wide enough to fit the product in, the item can fit upstairs or in a lift (if required) and that there is nothing blocking the path of the delivery in hallways, stairwells or driveways. It is important that someone is at home to receive the delivery of your purchase on the designated day. No specific time of delivery can be provided. A four hour time frame will be advised but cannot be guaranteed, we are not responsible for any delays. If no person is present to accept the goods on the scheduled delivery day, or the delivery is cancelled on the day of the scheduled delivery day, you will be charged for the non-delivery and a further charge for the re-delivery. It is the customer’s responsibility to allow sufficient access for delivering the lounge. Quoted delivery fee is for drop off to a ground level with sufficient access. Drivers do not unwrap items or take rubbish away unless specified. All packing and wrapping materials are your responsibility and will be left at the premises (delivery address). We make no representations about the Carrier other than those contained in this document, and we are not responsible for delivery by the Carrier. Any damage to property must be reported to the Carriers delivery driver as our company is not liable for any property damage caused by the Carrier. Delivery timings can be after business hours as well from 6A.M till 10P.M (approx.). The quoted rates are for ground floor (EASY ACCESS), standard deliveries. A standard delivery is the product going through the ground floor, main front entrance of the home (EASY ACCESS). For unpaid orders, someone must be available to accept, sign and pay for the order. For fully paid orders someone must be available to receive and sign for the order, however if the order is to be left. Failing to receive the order after confirming the time frame will incur a re-delivery fee. The re-delivery fee will be calculated based on the suburb and will be advised prior to the re-delivery. A written confirmation is required to proceed with the re-delivery. Sorry we are unable to move or dispose of old furniture.

Product Variation

Generally, a new product may feel stiffer or firmer, back cushions may be fuller than normal all as a result of it being brand new. Cushions and supports need to go through the natural break in period. This period will vary depending on the usage the product will receive.

Cancellation, Product Returns and Refunds

Cancellation

Cancellation of orders that are ready for delivery or are already in production will result in the loss of the deposit paid (normally 30-50%).

Returns / Change of Mind

At Our discretion, returns will only be accepted within 7 days of dispatch and the product must be unopened, unused, and undamaged. A 20% restocking fee will apply plus associated shipping charges with the return. Any Non Stock items, Special orders, Made to order, Mattress & Bases and clearance items are not eligible for return or change of mind.

Refunds

A Refund or store credit is available subject to the above criteria being met. All refunds must be processed by the same method that the original payment was made by. Allow upto 7 days for refunds to be processed. For all Cancellations, Returns and Refunds please contact us by completing the online contact form on our Contact Us page here and include your invoice or order number.

Clearance, Ex-Display, End of Line, Limited Editions, Special Offers

Any offer is only valid while stocks last. Any offer is not available in conjunction with any other special, discount, promotional offer unless otherwise stated. No Returns, Exchanges or Refunds on Clearance, Ex-Display, End of Line, Limited Editions or Special Offer items unless required by law. By placing an order you have checked that the product and its condition, if not brand new, are suitable for your needs as we don’t offer refund or exchange in case you just simply changed your mind. Please be aware that if an item is sold off the floor or is discounted more than 30%, it is sold “as is”. Please check all goods carefully to ensure you are happy with the state they are in, if not brand new, at purchase time. All ex-display or discounted stock is sold without any warranty.

T&C’s for 30 Days Price Guarantee

Price Match

The item should be identical (brand, colour, material, size etc). PBG starts from the date of purchase. The matching store should have a physical store here in Australia, and the stock must be ready for pickup immediately.

Exclusions

Commercial or Bulk purchase quantities price Stock Liquidators. Cashback and coupon offers. Floor stocks, seconds or display items. Our own prices and we change promotions regularly. Pricing errors. Damaged, Used or refurbished Items. Offers on Special Days (Boxing, Black Friday and Xmas Sale). Offers from 3rd party, Marketplace or online vendors not located in Australia.